Thank you for purchasing products from xybron.xyz. We are committed to providing our customers with high-quality products and the best services. This warranty policy is established to protect your rights when using our products.
1. Warranty Coverage
We offer a warranty for all products sold on xybron.xyz, unless otherwise stated in the product description. The warranty covers manufacturing defects and product quality issues within the warranty period.
2. Warranty Period
The warranty period for products will be specified in the product description on our website. Typically, products come with a warranty period ranging from 6 months to 2 years, depending on the product type. We encourage you to check the specific warranty information for each product before purchasing.
3. Warranty Conditions
To be eligible for warranty service, your product must meet the following conditions:
- The product must still be within the warranty period.
- Defects due to manufacturing errors: Issues arising from manufacturing, assembly, or material defects.
- No signs of misuse: Warranty does not apply to products damaged by misuse, failure to follow usage instructions, or external factors such as dropping, water exposure, or strong impacts.
- No external damage: Warranty does not cover damage caused by external elements, such as natural disasters, fire, or using non-original accessories.
4. How to Request Warranty Service
To request warranty service, please follow these steps:
- Contact us: Email or call our customer service team at xybron.xyz, providing details of the product issue and include images or videos of the defect if possible.
- Verify warranty information: After receiving your information, we will check product details, warranty period, and eligibility. If eligible, we will proceed with the next steps.
- Return the product: If the product needs to be returned, we will provide you with instructions on how to return the product and the return address.
- Inspection and repair: After receiving the product, we will inspect it and repair it if necessary. If the product cannot be repaired, we will replace it with an equivalent product or refund your money.
5. Products Not Covered by Warranty
Certain situations are not covered by our warranty:
- Damage due to misuse: We do not cover products damaged by user error, such as dropping, impact, or liquid spills.
- Damage from natural disasters or fire: Products damaged due to external environmental conditions like natural disasters, fire, or earthquakes.
- Improper use: Products used for purposes other than those specified in the instructions are not covered.
- Damage from non-original accessories: Using non-original parts or accessories may cause damage and is not covered under warranty.
6. Customer Rights
When requesting warranty service, customers are entitled to the following benefits:
- Free repair: If the product is defective due to a manufacturing fault and eligible for warranty, we will repair it for free.
- Product replacement: If the product cannot be repaired, we will replace it with an equivalent item.
- Refund: If the product cannot be repaired or replaced, we will refund the full amount paid for the product.
7. Limitation of Liability
While we are committed to providing quality products, we are not liable for indirect damages, loss of profits, or any other losses resulting from the use of our products. In all cases, our liability for defective products is limited to the price of the product you paid.
8. Policy Updates
We reserve the right to change or update this warranty policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website. Customers should regularly check for the latest updates.