1. Introduction to the Return Policy

At xybron.xyz, we are committed to providing our customers with high-quality products and a convenient online shopping experience. However, if you are not completely satisfied with your order, we offer an easy and clear return policy. This policy is designed to help you handle any issues with your products after they arrive.

2. Return Conditions

We only accept returns if the following conditions are met:

  • The product must be unused, in its original condition, and with all original tags and packaging.
  • The product must be returned within 30 days from the date of receipt.
  • The order must have a receipt or order number for transaction confirmation.

3. Return Process

To request a return, please follow these steps:

  • Step 1: Contact us via email or customer service phone number to inform us of your return request.
  • Step 2: Provide details about the product, the reason for the return, and the purchase receipt (if applicable).
  • Step 3: Once your request is confirmed, we will provide detailed instructions on how to return the product.
  • Step 4: Carefully package the product and send it back to us at the provided address. Return shipping costs are to be borne by the customer.

4. Non-Returnable Items

We cannot accept returns in the following cases:

  • The product has been used, damaged, or is no longer in its original condition.
  • The product is custom-made (e.g., personalized items, opened packaging).
  • The product is damaged due to user error.

5. Refund Policy

Once we receive the returned product and inspect its condition, we will proceed with your refund. The refund process can take 7 to 14 business days, depending on the original payment method. Refund methods include:

  • Refund to your bank account or credit card (depending on the original payment method).
  • Refund through e-wallets (if this payment method was used).

6. Product Exchange

If you want to exchange a product (e.g., change size or color), we also support the exchange process. However, the product being exchanged must meet the return conditions outlined above. To request an exchange, please contact us for detailed instructions.

7. Return Shipping Costs

Return shipping costs will be borne by the customer unless the product is faulty or not as described. In this case, we will cover the return shipping costs.

8. Defective or Faulty Products

If the product you received is defective, damaged, or not as described, please contact us immediately. We will assist you with returning and refunding or exchanging the product without requiring you to pay for shipping. To process this quickly, please provide photos and detailed information about the defect when requesting a return.

9. Return Request Processing Time

We will process your return request within 3-5 business days after receiving the returned product. Once we inspect the product’s condition, we will notify you about the refund or exchange.

10. Contact Us

If you have any questions about our return policy or need assistance, please contact us through the following channels:

We are always ready to assist you!